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Howard Rokofsky never knew what to do with his life until he became a teacher. Before that, he tried just about everything. At age 13, after failing at gardening and snow shoveling, he went for broke and started delivering newspapers, 7 days a week. In those days, carriers went door-to-door to collect the subscription fees and that's unheard of nowadays. The ambitious adolescent spent his wages on baseball cards which he, until age 17, traded and sold on a fairly large scale (years before the internet). Nearly all the dealings were with emotionally fragile, middle-aged men, which turned out to be an invaluable lesson in communication skills.

Summers while at university, he delivered heavy liquid O₂ tanks to terminal patients' homes around New York City, refining his bedside manner and strengthening his muscles. Although most bridges were forbidden to his hazardous materials, he had an emergency parking permit that allowed him to park anywhere he wanted; and he did.

After touring Europe, he enrolled at the University of Amsterdam (Netherlands), living off proceeds from the baseball cards and, after his student visa expired, did whatever he could to pay the rent. Cooking & catering, red-light district bartending, volunteering at an illegal sauna club, interpreting for drug dealers, and 'donating' bodily fluids are just some of the exploits he employed as a relatively integrated, albeit illegal alien.

One day, he got wind of a teaching position at a local college. He had no desire to teach, but he was broke and needed a job. Fortunately for him, they didn't ask to see a resident visa and hired him on the spot. On Day 1, when he walked into that lecture hall full of students, he knew this was a job he could sink his teeth into. As luck would have it, he had a knack for the Presentation Skills module, so he went freelance and started training corporates in 'soft skills': negotiations, assertiveness, EQ, and storytelling. His pet project was a few semesters of 'Clinical Empathy' at the Charles University Faculty of Medicine (Prague) and, for the past seven years, he's been agonizing over this book, trying to make every word count.

Travels have included, in addition to the standard fare of train tickets and backpacking, lots of hitchhiking, couchsurfing, trespassing, and squatting. Ever flirting with danger, he's been in and out of a fair amount of trouble and has survived to write this book with no major scars. Except for that broken femur.

The first complete handbook written for us, the customers.
You will get better service after reading this book.

How many times have you wished that you could get better service at the restaurant, hotel, doctor, bank, government offices, etc?

With How to GET Great Service, this will no longer be a question of luck. Now you will know how to get great service during any transaction.

A terse 154 pages, chaptered by situations in which you, as a customer, could easily find yourself. Hyperlinks to the Appendix are offered, as well as phrases you can use in tricky situations.

What you’ll know after reading this book:

• Manage all your customer transactions quickly and smoothly
• Get what you want from the most trying employees
• Turn any awkward situation into a peaceful outcome
• Phrases and gestures to use in difficult situations

Kindle Price: $5.99

Category: Business & Money